Returns Policy for Digital Products
Thank you for choosing Aura Business for your digital needs. We're delighted that you've chosen our products, designed to provide you with the best possible experience. Below, we outline our returns policy clearly:
Returns and Refunds:
Due to the nature of the product, digital products are not eligible for return or refund once they have been delivered to your email upon purchase. All digital products, such as ebooks, planners, templates, etc., are delivered immediately for you to enjoy for a lifetime, including all updates. It's essential to ensure you input your email correctly during the purchase process.
Return Conditions:
A return will be considered in the following cases:
- Duplicate purchase made in error (2+ times) within the first 48 hours after purchase.
- Purchase made in error and not downloaded within the first 24 hours after purchase.
Refund Request Process:
To request a refund, please contact our customer service team providing your order details and the reason for your request. We'll be happy to assist you through the process.
Refund Process:
Once we receive and review your refund request, we'll notify you of its approval or denial.
If your request is approved, we'll refund the full amount of your purchase using the same payment method used in the original transaction. The refund process may take up to 30 business days to complete.
Exceptions:
No refunds will be issued for digital products that have been downloaded or accessed.
Refunds will not be offered for digital products that are customized or modified according to your specifications.
Support and Technical Assistance:
Our technical support team is available to assist you with any technical issues or difficulties in using the digital product. Feel free to contact us via email or the contact form on the website.
We appreciate your understanding and cooperation with our returns policy for digital products. If you have any questions or need further information, we're here to assist you at all times. Thank you for being part of Aura Business!
